Privacy policy

At Alte Galerias, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with us, or purchase our products. As an authorised reseller of Vipp, we follow the same terms and standards of data protection outlined by Vipp.com.

Information we collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, billing and shipping address.

  • Order details including products purchased and transaction history.

  • Payment details processed securely by third-party providers (we do not store full payment information).

  • Technical information such as IP address, browser type, device type, and browsing behaviour on our site.

How we use your information

We use the information we collect to:

  • Process and deliver your orders.

  • Provide customer support and respond to enquiries.

  • Communicate updates about your order, delivery, or account.

  • Improve our website, services, and user experience.

  • Comply with legal obligations.

Sharing of information

We only share your information with:

  • Service providers such as payment processors, logistics partners, and IT support who help us operate our store.

  • Vipp for warranty, product, or service-related purposes, as we are an authorised reseller.

  • Legal authorities if required by law.

We do not sell or rent your personal data to third parties.

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support essential site functions such as checkout. You may disable cookies through your browser, but certain parts of the site may not function properly.

Data retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Your rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your personal data.

  • Object to or restrict certain types of processing.

  • Withdraw your consent where applicable.

To exercise these rights, please contact us at info@alte-galerias.pt.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “last updated” date.

Contact us

Customer Support
Phone: +351 939 566 864
Email: info@altegalerias.pt

Wholesale
Email: partners@altegalerias.pt

Press Enquiries
Email: press@altegalerias.pt